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发表于 11:58 | 显示全部楼层 |阅读模式
Wednesday, November 16, 2011 3:34 AM payments-investigate@amazon.co.uk Dear Amazon Merchant,

We initiated a transfer to your bank account (last three digits 572) of £334037.68 on 16/11/2011.

Funds usually arrive within 6 to 10 working days, but times vary by bank.

To see more information about transactions in your seller account:
1.  Log in to sellercentral-europe.amazon.com.
2.  Click the "Reports" tab and then choose the "Payments" option.
3.  Use the drop-down menu on the left to see past disbursements.

Thank you for choosing Amazon.co.uk.

Seller Support
Wednesday, November 16, 2011 3:30 PM seller-performance@amazon.co.uk Hello from Amazon.

We are writing to let you know we have removed your selling privileges and placed a temporary hold on any funds in your Amazon.co.uk seller account.

We took this action because you have violated our policies by confirming orders prior to shipping any portion of the orders to the buyers. Sellers may only confirm shipment of an order after sending all or some portion of the customer's order.

You can view previous notifications in the Customer Metrics section of your seller account ( https://sellercentral.amazon.co.uk/gp/customer-experience/summary.html ). For information on this policy, search on “Charge When Ship” in seller Help.

We encourage you to take appropriate steps to resolve any pending orders.

Before we can consider reinstatement of your selling privileges, you must provide us with your detailed plan to ensure compliance with our policies. We will then review your plan and determine whether to reinstate your privileges.

For information on creating and submitting your plan of action search on “Appeals for Suspended or Blocked Accounts” in seller Help. If you do not submit a viable plan of action within 17 days, we may permanently remove your Amazon.co.uk selling privileges and hold any funds in your seller account for up to 90 days.

We look forward to hearing from you.


Regards,                 

Seller Performance                 
Amazon.co.uk                 


Please note that this e-mail was sent from an address which does not accept incoming mail. In order to contact us please visit our help pages on Amazon.co.uk under Help > Marketplace Selling FAQs > "Contact Seller Support by e-mail" and select "Respond to Seller Performance" from the subject line drop down menu.               
17 Nov 2011
07:39 GMT
Amazon Merchant We are appealing against our account being suspended.

We understand we have fallen behind with our deliveries because our business has been adversely affected by a huge influx of orders for Christmas. Despite this, we have worked incredibly hard to ensure all deliveries are being despatched to our customers as soon as possible; and all communications are being responded to promptly. The latest position, is that we are catching up daily and will soon be in a very strong position. The ODR today is 0.97% despite huge volume increases. We are staggered that we have been suspended when the ODR is within Amazon targets. Our family business will be hugely affected by this suspension. If our account is not reinstated immediately this will lead to redundancies and us not being able to pay suppliers most notably our courier. We are a seasonal business and this time of year is critical to our success. This is now TWO days.

Plan of Action:
1. We are currently employing more staff to deal with the extra volumes of business that we are experiencing.
2. We will extend our lead time and have put in place measures to deliver more promptly including overtime and weekend working.
3. We will constantly monitor the performance targets set by Amazon and improve our own targets to ensure a high standard of customer service.
4. We will ensure that we have listed against detail pages that exactly match our items. We will list the exact same item, in the same format, as the item represented on the detail page; including brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc.
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发表于 21:30 | 显示全部楼层
大侠帖:祝大侠生意越来越好。。。
Amazon1688论坛,纯公益性质亚马逊卖家交流论坛! 论坛有功能强大的紫鸟数据亚马逊分析平台(http://www.ziniao.com) 我们还拥有全套亚马逊视频,会员可免费观看。右上角可申请加入我们官方八大QQ群。论坛微信公众号:amazon-1688
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 楼主| 发表于 12:07 | 显示全部楼层

Nov 2011
  14:13 GMT
XXXXXXXXAmazon Dear Seller,

We certainly understand your frustration surrounding this issue, and realise how important it is for sellers to receive payment on time.

However, we have reviewed the notifications within your Seller Account and can see that the latest notification, sent on yesterday (18th of November) states that 'your funds are no longer being reserved and will be disbursed at the next scheduled settlement date.' Could you please confirm that this is the notification you are referring to?

The 'next scheduled settlement date' in this case is the 30th of November. Therefore, this is the next time your funds will be disbursed.

Thank you for selling on Amazon.

Warmest regards,

Donal
Amazon.co.uk Seller Support
=======================================
For valuable strategies and best selling practices, please visit our blog:
http://www.amazonsellersupportblog.co.uk/
For additional help, visit:
http://sellercentral-europe.amazon.com/gp/help

To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:

http://sellercentral-europe.amaz ... tml?caseID=XXXXXXXX

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
19 Nov 2011
  14:29 GMT
XXXXXXXX Amazon Merchant Hi Donal. The communication I am refering to was sent 2147hrs on the 18th under case number XXXXXXXX. We were notified the following:- "I have contacted the payment team and advised them to release the funds sooner than expected. The disbursement will be transferred as soon as possible." This is potentially great news for us as it means I may be able to save my business. I just want to know will it be today that the funds are released? I understand once released it takes a further few days to actually arrive. Kind Regards and thank you for your assistance. Manager of Amazon Merchant
19 Nov 2011
  14:43 GMT
XXXXXXXXAmazon Dear Manager of Amazon Merchant,

I apologise as I did not know that you had received this confirmation from a member of our team.

However, I am now going to merge this case with Case XXXXXXXX and this associate will be able to inform you more accurately of the status of this disbursement.

Thank you for selling on Amazon and I wish you every success with your future sales.

Warmest regards,

Donal
Amazon.co.uk Seller Support
=======================================
For valuable strategies and best selling practices, please visit our blog:
http://www.amazonsellersupportblog.co.uk/
For additional help, visit:
http://sellercentral-europe.amazon.com/gp/help

To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:

http://sellercentral-europe.amaz ... tml?caseID=XXXXXXXX

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
18 Nov 2011
  16:12 GMT
XXXXXXXXAmazon Merchant Thank you for releasing the suspension on our account, we really appreciate that you have done this and we will fully adhere to your requirements.

However, we have a MAJOR problem in that we will have no funds arriving on Tuesday as you have reversed a payment of £334,037.68. We need this money releasing so we can receive it ASAP, in order that we can pay the Couriers, Staff and our Creditors which have allowed us to handle these volumes. This is imperitive as our deliveries are currently on stop with UPS. We cannot deliver anything until we pay UPS. The money originally planned for UPS we have had to hold to pay the monthly staff bill.

Whilst you have identified issues which we are now addressing, to withhold this money is causing undue hardship and will create further issues if we do not act today. It is not enough for us to paid on the next settlement date.

Manager of Amazon Merchant,
Amazon Merchant
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 楼主| 发表于 12:05 | 显示全部楼层

Friday, November 18, 2011 11:42 AM notice@amazon.co.uk Dear Seller,

Thank you for your email appealing our decision to suspend your Amazon.co.uk Seller account. I am the manager of the Seller Performance team and your contact and account has been brought to my attention.

We have reviewed your appeal in detail and are concerned that the number of emails sent to you by customers enquiring to the whereabouts of their orders do not correlate to the "0.1% of orders" you claim are prematurely marked as despatched.

We have been reviewing your account since your first warning in October and have identified ~20 contacts per day with concerns from customers about the delivery of their orders.

We have also reviewed a sample of the tracking numbers you have provided to your buyers, and have not identified a single order that had been collected by the carrier on the day it was marked as despatched.

Furthermore, we have identified cases where you have advised buyers that their orders have not been shipped, despite you marking them as such.

This behaviour is unacceptable and we must receive assurances that your orders will be marked as despatched only after they have left your facility. Given that you have used trackable services for your orders to date, we ask that you add the tracking number to the order at the time the order is marked as shipped so that we may verify that the orders are charged at the appropriate time.  

We will consider reinstating your account only if these conditions are met. Any additional examples of orders marked as despatched before they have been collected by your chosen carrier may result in the permanent revocation of your selling privileges.

Regards,

Seller Performance
Amazon.co.uk


Please note that this e-mail was sent from an address which does not accept incoming mail. In order to contact us please visit our help pages on Amazon.co.uk under Help > Marketplace Selling FAQs > "Contact Seller Support by e-mail" > Select "Seller Account Status" and then "Respond to Seller Performance" from the drop down menu.
We do seriously question the 20 contacts per day. Again a repeat of an earlier answer to being suspended.
18 Nov 2011
  11:57 GMT
Amazon Merchant FAO Manager Seller Performance Team

I am Manager of Amazon Merchant, owner of this business. I can give you a cast iron guarantee that all orders marked depatched will have been physically despatched going forward, with no exceptions. Please note that 95% of our orders do not carry a tracking number but all those that do will also have the number input going forward. These processes are ready for when you re-instate our account.

As well as re-instating our account I also require that most of the held funds be released today so that I can absolutely ensure that all suppliers (especially carriers) are paid, and all staff are paid on time.

The above is absolutley critical so that we do not cause unnecessary further disruption to our Amazon customers and also further hardship to our employees who have all been sent home.

Finally, please also note the volume of orders we have been handling (over 8,000 orders in last 60 days), it's dramatic increase and also that we have managed to stay within all of the Amazon performance measures. We are absolutely committed to working with Amazon and this has come as a huge blow as we have recently closed down our alternative sales channels. I hope that you can see that we are genuine and wish to work with Amazon to give a customers a great experience.

Kind regards, Manager of Amazon Merchant
Friday, November 18, 2011 2:13 PM seller-performance@amazon.co.uk Greetings from Amazon.

After reviewing your account and the information you have provided, we have decided to reinstate your Amazon.co.uk selling privileges. The hold on the funds in your seller account has been removed.

Please note that we have reinstated your account based on your confirmation that you will no longer mark orders as shipped before they have left your facilities. In order to track this, you have agreed to add the tracking numbers (where available) to your orders when you mark them as shipped.

Please also remember that we only allow electronic items intended for sale within the EU to be sold on our website. Therefore, we ask that you review your inventory and supply chain to ensure that products intended for sale in other regions are not listed for sale on Amazon.co.uk Marketplace.

Welcome back to selling on Amazon.co.uk; we wish you the best of luck.


Regards,                 

Seller Performance                 
Amazon.co.uk                 


Please note that this e-mail was sent from an address which does not accept incoming mail. In order to contact us please visit our help pages on Amazon.co.uk under Help > Marketplace Selling FAQs > "Contact Seller Support by e-mail" and select "Respond to Seller Performance" from the subject line drop down menu.   
Amazon1688论坛,纯公益性质亚马逊卖家交流论坛! 论坛有功能强大的紫鸟数据亚马逊分析平台(http://www.ziniao.com) 我们还拥有全套亚马逊视频,会员可免费观看。右上角可申请加入我们官方八大QQ群。论坛微信公众号:amazon-1688
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 楼主| 发表于 12:05 | 显示全部楼层

17 Nov 2011
  20:26 GMT
Amazon Dear Seller,

We are closing this case as a duplicate of case XXXXXXXX Please refer to case XXXXXXXX for any correspondence going forward, and use that customized case URL for contacting Technical Account Management.

We appreciate your business with Amazon.

Warmest regards,

Bharadwaj B.
Amazon.co.uk Seller Support
=======================================
Check your Seller Account:
http://www.amazon.co.uk/selleraccount
For valuable strategies and best selling practices, please visit our blog:
http://www.amazonsellersupportblog.co.uk/
For our announcements and discussion boards, please visit:
http://forums.prospero.com/am-uksellannoun
For further help, please visit our help pages:
http://www.amazon.co.uk/gp/help/ ... amp;nodeId=XXXXXXXX

To contact us again about this issue, please use the Contact Us form using the following link:
https://www.amazon.co.uk/gp/help ... tml?caseId=XXXXXXXX

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
Being transferred to another department is another stalling tactic.
Thursday, November 17, 2011 10:38 PM seller-performance@amazon.co.uk Hello from Amazon.

We appreciate the information you have provided. However, a review of your account indicates that you have violated our policies by confirming orders prior to shipping any portion of the orders to the buyers. Sellers may only confirm shipment of an order after sending all or some portion of the customer's order.

You can view previous notifications in the Customer Metrics section of your seller account ( https://sellercentral.amazon.co.uk/gp/customer-experience/summary.html ). For information on this policy, search on “Charge When Ship” in seller Help.

Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to prevent shipping pre-confirmation in the future. We will then review your plan and determine whether to reinstate your selling privileges.

For information on creating and submitting your plan, search on “Appeals for Suspended or Blocked Accounts” in seller Help.

We look forward to hearing from you.

Regards,

Seller Performance
Amazon.co.uk


Please note that this e-mail was sent from an address which does not accept incoming mail. In order to contact us please visit our help pages on Amazon.co.uk under Help > Marketplace Selling FAQs > "Contact Seller Support by e-mail" > Select "Seller Account Status" and then "Respond to Seller Performance" from the drop down menu.
A repeat of an earlier answer to being suspended.
18 Nov 2011
  07:30 GMT
Amazon Merchant PLEASE READ BELOW Appreal Against Suspension

Clearly the people dealing with our responses have not read our appeal or the reason why we were suspended; or alternatively these are HOLDING emails deliberately designed to keep us off Amazon as we complete with Amazon across many lines. PLEASE PLEASE PLEASE READ OUR RESPONSE AND RE-INSTATE OUR ACCOUNT

We have received multiple responses to our appeal and we have responded to each, this is our seventh response in 2 days. The latest 2 responses state that we are marking orders despatched prematurely. Our detailed action plan below answers all Amazon emails

We would draw your attention to the increase in sales we have had over the past months and in particular the last few weeks. You should note prior to this, marking orders despatched prematurely was not an issue. It is very clear from this that enormous effort is required and has been applied by us to ensure we comply with this. That said we have clearly had a some orders where this has happened. In our defence you should note that we are handling 10 times the volume of orders previously handled. Please see our Action Plan for our solution.

Less than 0.1% of our orders have ever been marked despatched prior to physical despatch; and this has only happened if we have fell behind and is never intentional - the number of complaints has been a fraction of this figure. Please see the volume of orders we have been handling.

Plan of Action:
1. We have amended our despatch process to ensure all orders marked as despatched are already physically despatched.
2. We have added £300,000 of extra cashflow to our bank account to purchase additional stock.
3. We are currently employing more staff to deal with the extra volumes of business that we are experiencing (though currently all have been put on stand down).
4. We will extend our lead time and have put in place measures to deliver more promptly including overtime and weekend working.
5. We will constantly monitor the performance targets set by Amazon and improve our own targets to ensure a high standard of customer service.
6. We will ensure that we have listed against detail pages that exactly match our items. We will list the exact same item, in the same format, as the item represented on the detail page; including brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc.

We understand we have fallen behind with our deliveries because our business has been adversely affected by a huge influx of orders for Christmas. Despite this, we have worked incredibly hard to ensure all deliveries are being despatched to our customers as soon as possible; and all communications are being responded to promptly. The latest position, is that we are catching up daily and will soon be in a very strong position. The ODR today is 0.94% despite huge volume increases. We are disappointed that we have been suspended when the ODR is within Amazon targets. Our family business will be hugely affected by this suspension. If our account is not reinstated immediately this will lead to redundancies and us not being able to pay suppliers most notably our courier. We are a seasonal business and this time of year is critical to our success. This is now THREE days of 0 sales and customers are panicking because we are not listed on Amazon.

Please re-instate our account.
Amazon1688论坛,纯公益性质亚马逊卖家交流论坛! 论坛有功能强大的紫鸟数据亚马逊分析平台(http://www.ziniao.com) 我们还拥有全套亚马逊视频,会员可免费观看。右上角可申请加入我们官方八大QQ群。论坛微信公众号:amazon-1688
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 楼主| 发表于 12:02 | 显示全部楼层

Thursday, November 17, 2011 6:46 AM seller-performance@amazon.co.uk Hello from Amazon.

We appreciate the information you have provided. However, a review of your account indicates you have listed against detail pages that do not exactly match your items.

As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc.

For more information, please search on “Prohibited Seller Activities and Actions” in seller Help.

Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies. We will then review your plan and determine whether to reinstate your privileges.

For information on creating and submitting your plan, search on “Appeals for Suspended or Blocked Accounts” in seller Help.

We look forward to hearing from you.

Warmest regards,


Seller Performance
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.
This contradicts the previous reason for suspending our account. We believe we were suspended for selling too much too quickly at Christmas. Amazon, it would appear, on searching for a reason to justify their actions.
17 Nov 2011
  10:29 GMT
Amazon Merchant URGENT PLEASE READ BELOW

We have received your response from our appeal. Clearly the person dealing with our response has not read our appeal or the reason why we were suspended.

We are appealing against our account being suspended.

We understand we have fallen behind with our deliveries because our business has been adversely affected by a huge influx of orders for Christmas. Despite this, we have worked incredibly hard to ensure all deliveries are being despatched to our customers as soon as possible; and all communications are being responded to promptly. The latest position, is that we are catching up daily and will soon be in a very strong position. The ODR today is 0.97% despite huge volume increases. We are staggered that we have been suspended when the ODR is within Amazon targets. Our family business will be hugely affected by this suspension. If our account is not reinstated immediately this will lead to redundancies and us not being able to pay suppliers most notably our courier. We are a seasonal business and this time of year is critical to our success. This is now TWO days of 0 sales and customers are panicking because we are not listed on Amazon.

Plan of Action:
1. We are currently employing more staff to deal with the extra volumes of business that we are experiencing.
2. We will extend our lead time and have put in place measures to deliver more promptly including overtime and weekend working.
3. We will constantly monitor the performance targets set by Amazon and improve our own targets to ensure a high standard of customer service.
4. We will ensure that we have listed against detail pages that exactly match our items. We will list the exact same item, in the same format, as the item represented on the detail page; including brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc.
Amazon1688论坛,纯公益性质亚马逊卖家交流论坛! 论坛有功能强大的紫鸟数据亚马逊分析平台(http://www.ziniao.com) 我们还拥有全套亚马逊视频,会员可免费观看。右上角可申请加入我们官方八大QQ群。论坛微信公众号:amazon-1688
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 楼主| 发表于 12:02 | 显示全部楼层

Thursday, November 17, 2011 12:48 PM seller-performance@amazon.co.ukGreetings from Amazon.co.uk,

Thank you for writing.  At this time our review of your Amazon.co.uk selling account is not complete, as we have not received sufficient verifiable information regarding your selling activity.

We are currently researching the information you have provided.  We will evaluate that information and respond accordingly.

It is important that you continue to fulfil orders and only list items for sale that you are able to deliver as promised during this process.

You will be notified via e-mail when our account review is complete.

Regards,

Seller Performance
Amazon.co.uk


Please note that this e-mail was sent from an address which does not accept incoming mail. In order to contact us please visit our help pages on Amazon.co.uk under Help > Marketplace Selling FAQs > "Contact Seller Support by e-mail" > Select "Seller Account Status" and then "Respond to Seller Performance" from the drop down menu.
A stalling email.
17 Nov 2011
13:01 GMT
Amazon Merchant CRITICAL PLEASE READ BELOW

We have received two responses from our appeal. Clearly the people dealing with our responses have not read our appeal or the reason why we were suspended; or alternatively these are HOLDING emails deliberately designed to keep us off Amazon as we complete with Amazon across many lines. We are recording all of the data we are sending you and recording all of the communications sent from you. We have to make you aware that we now consider this potentially as a legal matter. We will give Amazon the benefit of the doubt providing we are re-instated today, if not then we will not hesittate in pursuing the matter more seriously. We note that there is alot of similar feedback from other merchants similarly abused by Amazon on the internet.

We are appealing against our account being suspended.

We understand we have fallen behind with our deliveries because our business has been adversely affected by a huge influx of orders for Christmas. Despite this, we have worked incredibly hard to ensure all deliveries are being despatched to our customers as soon as possible; and all communications are being responded to promptly. The latest position, is that we are catching up daily and will soon be in a very strong position. The ODR today is 0.97% despite huge volume increases. We are staggered that we have been suspended when the ODR is within Amazon targets. Our family business will be hugely affected by this suspension. If our account is not reinstated immediately this will lead to redundancies and us not being able to pay suppliers most notably our courier. We are a seasonal business and this time of year is critical to our success. This is now TWO days of 0 sales and customers are panicking because we are not listed on Amazon.

Plan of Action:
1. We are currently employing more staff to deal with the extra volumes of business that we are experiencing.
2. We will extend our lead time and have put in place measures to deliver more promptly including overtime and weekend working.
3. We will constantly monitor the performance targets set by Amazon and improve our own targets to ensure a high standard of customer service.
4. We will ensure that we have listed against detail pages that exactly match our items. We will list the exact same item, in the same format, as the item represented on the detail page; including brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc.
Amazon1688论坛,纯公益性质亚马逊卖家交流论坛! 论坛有功能强大的紫鸟数据亚马逊分析平台(http://www.ziniao.com) 我们还拥有全套亚马逊视频,会员可免费观看。右上角可申请加入我们官方八大QQ群。论坛微信公众号:amazon-1688
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 楼主| 发表于 12:03 | 显示全部楼层

Thursday, November 17, 2011 6:01 PM seller-performance@amazon.co.uk Dear Seller,

Thank you for your email.

You account has been suspended because we have identified multiple orders that you have marked as despatched before the products have left your fulfilment facilities.

As you are aware from our previous emails, marking orders as despatched prematurely is a breach of our policies. We contacted you on the 12th October and again on the 19th October advising that this practice must cease and that continued violations may result in suspension of your selling privileges. We have received no response to those emails, and you have continued to breach our shipping policies.

As previously requested please contact us with details of how you plan to ensure that this behaviour ceases immediately. The appeals you have submitted do not address the issue we have raised. Failure to address this issue may result in your Amazon.co.uk Seller account being terminated.


Regards,                 

Seller Performance                 
Amazon.co.uk                 


Please note that this e-mail was sent from an address which does not accept incoming mail. In order to contact us please visit our help pages on Amazon.co.uk under Help > Marketplace Selling FAQs > "Contact Seller Support by e-mail" and select "Respond to Seller Performance" from the subject line drop down menu.               
This will happen with most businesses with the influx of orders at Christmas.
17 Nov 2011
  19:46 GMT
Amazon Dear Seller

thank you for contacting Amazon.co.uk

Please note, we do not deal with Seller Performance issues.

We have a dedicated, team, called Seller Performance team.

Please once again, refer to them for any further notice about your Appeal against Suspension.

Your account has been now suspended, because, as per last notification from our Seller Performance team:

"The appeals you have submitted do not address the issue we have raised. Failure to address this issue may result in your Amazon.co.uk Seller account being terminated."

Please, find the time to answer Seller Performance, we are afraid there is nothing we Selle Support can do.

Did we successfully answer your question?

If yes, click here:
https://sellercentral-europe.ama ... XXXX&c=XXXXXXXX
If not, click here:
https://sellercentral-europe.ama ... XXXX&c=XXXXXXXX

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Being transferred to another department is another stalling tactic.
17 Nov 2011
  16:21 GMT
Amazon Merchant STOP SENDING UNRELATED HOLDING EMAILS AND RE-INSTATE OUR ACCOUNT

We have received three responses from our appeal. Clearly the people dealing with our responses have not read our appeal or the reason why we were suspended; or alternatively, and it is almost certainly the case, these are HOLDING emails deliberately designed to keep us off Amazon as we compete with Amazon across many lines. We are recording all of the data we are sending you and recording all of the communications sent from you. We have to make you aware that we now consider this potentially as a legal matter. We will give Amazon the benefit of the doubt providing we are re-instated today, if not then we will not hesittate in pursuing the matter more seriously. We note that there is alot of similar feedback from other merchants similarly abused by Amazon on the internet.

We are appealing against our account being suspended.

We understand we have fallen behind with our deliveries because our business has been adversely affected by a huge influx of orders for Christmas. Despite this, we have worked incredibly hard to ensure all deliveries are being despatched to our customers as soon as possible; and all communications are being responded to promptly. The latest position, is that we are catching up daily and will soon be in a very strong position. The ODR today is 0.97% despite huge volume increases. We are staggered that we have been suspended when the ODR is within Amazon targets. Our family business will be hugely affected by this suspension. If our account is not reinstated immediately this will lead to redundancies and us not being able to pay suppliers most notably our courier. We are a seasonal business and this time of year is critical to our success. This is now TWO days of 0 sales and customers are panicking because we are not listed on Amazon.

Plan of Action:
1. We are currently employing more staff to deal with the extra volumes of business that we are experiencing.
2. We will extend our lead time and have put in place measures to deliver more promptly including overtime and weekend working.
3. We will constantly monitor the performance targets set by Amazon and improve our own targets to ensure a high standard of customer service.
4. We will ensure that we have listed against detail pages that exactly match our items. We will list the exact same item, in the same format, as the item represented on the detail page; including brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc.
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发表于 19:59 | 显示全部楼层
这个有啥用呢???找人购买东西后,拷贝粘贴到评论里去?
Amazon1688论坛,纯公益性质亚马逊卖家交流论坛! 论坛有功能强大的紫鸟数据亚马逊分析平台(http://www.ziniao.com) 我们还拥有全套亚马逊视频,会员可免费观看。右上角可申请加入我们官方八大QQ群。论坛微信公众号:amazon-1688
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发表于 13:54 | 显示全部楼层
果然是好人贴啊
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